Why have so many end-users so fully embraced the RRPS? What attracted them to choose this payment channel 8,762 times during 2012? Consider that each time they make an online rent payment for their family member (the resident), they incur a convenience fee of between $10.00 and $25.00. What is it that keeps them coming back? Why not overnight a check or wire transfer the funds instead? The answer to this question arises from a more thorough examination of the word ‘convenience’.